Privacy Policy
Last Updated: May 14, 2026
At Go Prime Physical Therapy (“Go Prime Physical Therapy,” “we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, contact our clinic, schedule appointments, complete forms, or use our services.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Full name
- Phone number
- Mailing address
- Appointment requests and scheduling information
- Insurance-related information
- Health or treatment-related details you choose to provide
- Customer service communications
- Any information submitted through contact forms on our website
We may also automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type and device information
- Website usage data and analytics
- Referral pages and pages visited
- Cookies and tracking technologies
How We Use Your Information
Go Prime Physical Therapy may use your information to:
- Schedule and manage appointments
- Respond to inquiries and provide customer support
- Deliver physical therapy and wellness-related services
- Improve our website functionality and user experience
- Send appointment reminders and service-related communications
- Send promotional updates, newsletters, or marketing communications (you may opt out at any time)
- Maintain website security and prevent fraudulent activity
- Comply with legal, regulatory, and healthcare obligations
Health Information & HIPAA
As a healthcare provider, Go Prime Physical Therapy may collect certain health-related information necessary to provide care and services. We take reasonable steps to protect your protected health information (PHI) in accordance with applicable healthcare privacy laws, including HIPAA where applicable.
Any medical or health-related information shared through our website should be limited to what is necessary for appointment scheduling or general inquiries.
Payment Information
We do not directly store complete credit or debit card information on our servers. Payments may be processed securely through trusted third-party payment processors and service providers.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, analyze traffic, and enhance your browsing experience.
Cookies may help us:
- Understand website usage and visitor behavior
- Improve website performance
- Personalize website content and services
- Monitor marketing and advertising effectiveness
You may disable cookies through your browser settings; however, certain website features may not function properly.
Sharing of Information
We do not sell or rent your personal information to third parties.
We may share information with trusted third parties only when necessary to operate our business and provide services, including:
- Website hosting providers
- Appointment scheduling and communication platforms
- Payment providers
- Analytics and marketing service providers
- Healthcare or insurance-related service providers
- Legal authorities if required by law or to protect our legal rights
All third-party service providers are expected to maintain appropriate confidentiality and security measures.
Third-Party Websites
Our website may contain links to third-party websites or external platforms. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage users to review the privacy policies of any external websites they visit.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, or loss.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access the personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Request limitations on certain processing activities
- Request information regarding how your data is used
To exercise any of these rights, please contact us using the information below.
Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child under 13 without parental consent, we will take steps to delete that information.
International Users
If you access our website from outside the United States, you understand that your information may be transferred to and processed in the United States where data protection laws may differ from those in your jurisdiction.
Changes to This Privacy Policy
Go Prime Physical Therapy reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon posting the updated version on this page.
We encourage users to review this Privacy Policy periodically.
Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact:
Go Prime Physical Therapy
Website: www.goprimephysicaltherapy.com